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Refunds

Refund Policy.

Updated August 31, 2026

This Refund Policy explains how cancellation and refunds work for paid Data Alias subscriptions. It is part of, and should be read together with, our Terms of Service. Where this policy grants you more than the Terms do, this policy applies.

Table of contents

1. Summary

  • You can cancel your subscription at any time. You keep access until the end of the period you paid for, and you are not charged again.
  • Your first Pro purchase — monthly or yearly — is covered by a 14-day money-back guarantee: full refund, no justification needed.
  • Duplicate charges, billing errors, and charges made after you canceled are always refunded in full.
  • Renewal charges are not automatically refundable, but we review renewal-refund requests in good faith — see Section 6.
  • Nothing in this policy limits refund rights that the law of your country guarantees you.

2. Scope and seller of record

Paid Data Alias subscriptions are sold through Lemon Squeezy, our merchant of record. Lemon Squeezy is the seller of record for the transaction: it operates the checkout, processes your payment, issues the receipt, and executes refunds to your original payment method. Data Alias decides refund outcomes under this policy and instructs Lemon Squeezy to carry them out. This policy covers subscription payments only; the Free plan involves no payment and nothing in it is refundable because nothing is charged.

3. Beta status — nothing is charged today

Data Alias is currently in beta and every feature is free. No payments are collected during the beta, so there is nothing to refund yet. This policy takes practical effect when paid subscriptions launch; we publish it in advance so you can see the exact rules you would be buying under before any charge ever happens.

4. Cancellation

  • You can cancel at any time from the customer portal (linked from your receipt email and from your account page), or by emailing hello@dataalias.app from your checkout email.
  • Cancellation stops future charges. Your Pro access continues until the end of the current billing period — you lose nothing you already paid for.
  • Canceling by itself does not refund the current period. If your situation also qualifies for a refund under Sections 5–8, request one and we will process it.

5. 14-day money-back guarantee (first purchase)

  • Your first Pro purchase — whether monthly or yearly — carries a 14-day money-back guarantee, counted from the date of the first payment.
  • Request a refund within those 14 days and we refund the full amount to your original payment method. You do not need to give a reason, and we will not ask you to justify the request.
  • The guarantee applies once per customer, to the first paid subscription you start.

6. Renewal charges

Subscriptions renew automatically until canceled; the renewal price and period are the ones shown at checkout (or communicated in advance if they changed). Renewal charges are not automatically refundable — cancellation is always available to stop them beforehand. That said, we review renewal-refund requests in good faith. In particular, we will normally refund a renewal when:

  • you contact us within 14 days of the renewal charge, and
  • the renewal was an evident mistake — for example, you tried to cancel before the renewal date and the cancellation did not take effect, or the account shows no meaningful use of Pro features in the new period.

We would rather refund an unwanted renewal than keep money for a service you did not mean to continue.

7. Charges we always refund

Regardless of anything else in this policy, the following are refunded in full:

  • duplicate charges for the same period;
  • charges caused by a billing error on our side or on Lemon Squeezy's side;
  • charges made after your cancellation took effect;
  • charges for a paid feature that was materially unavailable for a prolonged period due to a fault on our side, on a pro-rata basis.

8. Your statutory rights

This policy adds to, and never subtracts from, your statutory rights. If the mandatory consumer-protection law of the country where you live grants you a right this policy does not mention — for example, the 14-day withdrawal right for consumers in the European Union and the United Kingdom, or cooling-off rights under the laws of the Republic of Korea — that right applies as the law provides. Where local law and this policy overlap, whichever gives you more protection applies.

9. How to request a refund

  • Email hello@dataalias.app from the email address you used at checkout, and include your order number or a copy of the receipt (both are in the confirmation email from Lemon Squeezy).
  • We respond within 2 business days.
  • Approved refunds are executed by Lemon Squeezy to your original payment method. The funds typically arrive within 5–10 business days, depending on your bank or card issuer.
  • If you believe a charge is wrong, please contact us before disputing it with your bank — a refund through us is faster than a chargeback investigation, and we can usually resolve the issue in one reply.

10. Fair use of this policy

This policy assumes good faith on both sides. We reserve the right to decline a refund, to the extent permitted by applicable law, where the request is fraudulent or abusive — for example, repeated cycles of purchasing and refunding to obtain paid features without payment, or payment made with an unauthorized payment method. Declining under this section never affects the rights described in Section 7 (charges we always refund) or Section 8 (your statutory rights).

11. Changes to this policy

If we change this policy, the version in force at the time of your payment applies to that payment. Changes apply to future payments only, and we will update the “Last updated” date on this page when they take effect.

12. Contact

Questions about billing, cancellation, or refunds: hello@dataalias.app.